Customer Care Officer
Sing, Si
2 วันที่แล้ว
source : SuccessFactors

Responsibilities :

Provide quality customer service to SingTel customers either by telephone or electronically

Respond and follow up promptly to customer enquiries

Handle and resolve complex cases to ensure customer satisfaction

Obtain and evaluate all relevant information to handle enquiries and complaints

Process orders, forms, applications and requests

Record details of enquiries and customer interactions including actions taken

Work effectively with a variety of situations, individual and groups

Communicate and coordinate with internal departments at all levels

Demonstrate effective telephone techniques that meet Quality Assurance standards

Acquire multiple product knowledge to enhance ability to understand customer needs across different SingTel products.

Identify processes, procedures and workflow improvements and assist in the implementation

To meet and / or exceed all individual and team Key Performance Indicators (KPI) set by the management

Requirements :

At least 5 GCE O’ Level credits (including English) or SPM P3 and above (including English)

At least 2 years in customer service with at least 1 year call center experience

Computer literacy (E-mail & MS applications)

Preferred knowledge in :

i) Mobile Technology : Blackberry, iPhone and other Smart phones (Android, Windows 7 & Symbian)

ii) Multi-media Technology : ADSL, Wifi and Fiber Broadband

Strong team player

Self-driven individual with a positive attitude

Customer-oriented with good interpersonal and communication skills (oral and written)

Pleasant disposition and personality

Highly adaptable to a fast-paced and dynamic environment

Problem analysis and problem-solving skills

Willing to work rotating shifts, if applicable

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