Job Description Take ownership to lead or support the collection team Contact customers to collect past due payments from all accounts and assure fair, courteous and prompt handling of collections matters in order to provide for the prompt turnover of accounts receivable and resolve any disputes / issues / complaints Prioritize customer calls and / or discrepancies to be resolved.
Negotiate payment plans when needed. Record detailed notes of all activities related to customer accounts. Keep management informed of all potential credit risks discovered during collections process.
Qualifications A degree in Business Management or a related discipline. 5-8 years of credit and collections experience in a business-to-business environment.
Experience with high volume accounts receivable activity. Strong Excel skills Strong negotiation and customer service skills and an ability to maintain a professional demeanor in all situations.
Ability to work in a fast paced environment.