Frontline Customer Support Agent – Hospitality - German
Oracle Corporation Asia Pacific Division
Thailand,Singapore, SG
2 วันที่แล้ว
source : Monster

Job Description :

Preferred Qualifications

Requirements :

  • Qualification in Hotel Management or I.T. related discipline
  • 1-2 Years experience in hospitality or technical support sector
  • Excellent communicator with strong time management and prioritisation skills
  • Ability to work under pressure and multi-task
  • Strong analytical skills
  • Maturity to deal and communicate with Senior Managers and Customers
  • Availability to work in shifts and during weekends
  • Previous experience of Micros Fidelio Products would be advantageous
  • Advanced level of English and German is mandatory
  • Responsibilities :

  • Answer high volume of support calls for Property Management Systems (Opera, Suite8, BART) or Point of Sales (Simphony, RES, 9700) products in a timely manner
  • Create new cases and update existing cases in our customer database
  • Provide solution to customer or pass case to relevant resolution group
  • Triage incidents with a view to applying known fixes
  • Meet and aim to exceed monthly individual and company targets set by Management
  • Manage escalations in accordance with company procedures and service Levels
  • Troubleshoot, diagnose and resolve fault at time of answering where possible
  • Communicate with customers regularly regarding case progress and updates
  • Follow up with third party suppliers regarding the progress of any open callsAs a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs.
  • This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services.

    A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

    In this role, your primary focus will be to deliver post-sales support and solutions to the Oracle Support Services customer base while serving as an advocate for customer needs.

    You will be responsible for fielding and resolving post-sales non-technical customer inquiries via phone and electronic means and technical questions regarding the use of and troubleshooting for our Electronic Support Services.

    As a primary point of contact for customers, you will act as a liaison between Oracle employees and the customer with little direction from management.

    You will also provide guidance and resolution on a wide range of technical and non-technical customer issues. Resolution is primarily provided in real time with follow up for more complex matters.

    This position may provide you an opportunity to be "proactively responsible" for support for our top revenue and strategic customers.

    Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures.

    Prior working knowledge of or the desire to quickly learn about Oracle Financials, Oracle Service, ITS, Imaging, GSR, the World Wide Web, internal knowledgebase, MSOffice tools and our Electronic Support Service Offerings.

    In addition, understand the use of operating systems, hardware environments, software, networking, Oracle products and how they all interrelate in a customer environment.

    You should also be fluent in customer TAR reporting systems. Bachelors degree and three years related experience (and one year Client Relations experience) in hand, an ideal candidate will have excellent communication skills, will have shown prior abilities to be an effective team player, and will demonstrate commitment to ensuring customer success.

    As part of Oracle%27s employment process candidates will be required to successfully complete a pre-employment screening process.

    This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).

    Detailed Description and Job Requirements

    As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs.

    This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services.

    A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

    In this role, your primary focus will be to deliver post-sales support and solutions to the Oracle Support Services customer base while serving as an advocate for customer needs.

    You will be responsible for fielding and resolving post-sales non-technical customer inquiries via phone and electronic means and technical questions regarding the use of and troubleshooting for our Electronic Support Services.

    As a primary point of contact for customers, you will act as a liaison between Oracle employees and the customer with little direction from management.

    You will also provide guidance and resolution on a wide range of technical and non-technical customer issues. Resolution is primarily provided in real time with follow up for more complex matters.

    This position may provide you an opportunity to be "proactively responsible" for support for our top revenue and strategic customers.

    Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures.

    Prior working knowledge of or the desire to quickly learn about Oracle Financials, Oracle Service, ITS, Imaging, GSR, the World Wide Web, internal knowledgebase, MSOffice tools and our Electronic Support Service Offerings.

    In addition, understand the use of operating systems, hardware environments, software, networking, Oracle products and how they all interrelate in a customer environment.

    You should also be fluent in customer TAR reporting systems. Bachelors degree and three years related experience (and one year Client Relations experience) in hand, an ideal candidate will have excellent communication skills, will have shown prior abilities to be an effective team player, and will demonstrate commitment to ensuring customer success.

    As part of Oracle%27s employment process candidates will be required to successfully complete a pre-employment screening process.

    This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).

    สมัคร
    อีเมล์ของฉัน
    เมื่อคลิกที่ "ต่อ" คุณยอมรับว่า neuvoo เก็บรวบรวมและประมวลผลข้อมูลส่วนบุคคลของคุณซึ่งคุณได้ระบุไว้ในแบบฟอร์มนี้เพื่อสร้างบัญชีใหม่และสมัครรับการแจ้งเตือนทางอีเมลของเราตามนโยบายส่วนบุคคล #open นโยบายความเป็นส่วนตัว ของเรา คุณอาจถอนความยินยอมของคุณเมื่อใดก็ได้โดยทำตาม ขั้นตอนเหล่านี้
    ต่อ
    แบบฟอร์มใบสมัคร