Manage the day-to-day charging and provisioning operations of mobile systems which are responsible for usage-charging and provisioning of mobile services. These include : -
Responsible for charging and provisioning accuracy and integrity of all mobile voice, SMS and data services
Supervise and perform charging call detailed record and provisioning verifications for the systems during switch / system upgrade or patch modification.
Verify and monitor day-to-day health checks on the subscriber-charging and provisioning processes and ensure optimal operational performance.
Verify and resolve billing rejects and customer complaints related to charging and provisioning.
Coordinate with Core and VAS planners, Product / Marketing and IS users on test record and provisioning verifications.
Understand the various charging and provisioning methods adopted for the various mobile services.
Coordinate and perform quick recovery action and restoration of the systems in the events of failure.
Assist the Supervisor in the other projects and / or duties that may be assigned from time to time : -
To coordinate the project activities such as implementation, charging verification and testing, among the charging operations team and other departments for each project.
To assist in the writing of Tender Specifications
To prepare and perform charging and provisioning acceptance test cases for system patch and / or new features
To conduct billing and provisioning integrity audits of the various charging / provisioning systems and other related systems.
To support Product / Marketing in formulation of new charging / provisioning strategies and how to go about to implement changes to support these new charging / provisioning principles.
The Ideal Candidate should have / be :
A good engineering / computer science degree, preferably with at least 2 years of relevant operational experiences in the area of computer / electronics engineering or computer networking.
Must be a team player coupled with strong communication, organizational and interpersonal skills and be able to work independently.
Possess good analytical and systematic troubleshooting skills in the area of technical fault isolation and rectification.
Must be self-driven and highly motivated with keen interest in mobile technologies.
Working experience in implementation, operations & maintenance of UNIX or LINUX based IT platforms (such as HP, SUN, etc).
Familiar with UNIX / Linux Systems & Network administration. Candidates with knowledge on Shell programming, Perl programming or SQL has an added advantage.
Certification in CCNA and / or CCNP is desirable as IP technologies are increasingly being deployed in mobile network.