At TMB , we are committed to Make THE Difference in the Thai banking sector. By empowering our employees to always challenge and improve upon the status quo in everything we do, TMB is in turn able to deliver value to all our stakeholders : our customers, our shareholders, our community and, of course, our employees themselves.
For the past five years, TMB has relentlessly transformed into a solid financial institution backed by five consecutive years of earnings growth and we are aggressively approaching the next chapter to do even better.
To succeed, we start from our employees to help build and sustain a strong corporate culture where all of us pull in the same direction to optimise the customer experience end-to-end.
TMB is looking for employees who are game changers : people who are passionate about shifting the paradigm and can Make THE Difference in everything we do.
Main responsibilities :
Be a key customer touch point to provide satisfactory services to inbound customers relating to the Bank's products and services, handle customer's issues on complaints, dissatisfaction, and problems in using products and services, as well as to enhance awareness and sales opportunities of the Bank's products and services
Solving problems of customers concerning products and services of the company via multi channels i.e. telephone, web, chat, fax
Offering new products to customers via the telephone. Compiling daily reports as required
Experience in a Call Center or Customer Service position in Banking, Financial or Telecommunication
Have knowledge in product and service provision
Have a good command of English would be an advantage (TOEIC 650 scores)
Excellent communication skills in all forms must be able to communicate complex matters in simple language
Effective problem solving & decision making skills
Excellent customers servicing skills able to understand questions & concerns & work to address their issues