Job summary :
Responsible in communicating with customers on a timely manner with the goal of customer satisfaction.
Male or female with Bachelor’s degree or higher in any field.
At least 1-3 years experience in customer services, preferable in manufacturing business.
Good interpersonal, communication, presentation and negotiation skills.
Must be able to communicate effectively in English both speaking and writing. Strong communication and interpersonal skills with the ability to act as a resource for, provide customer service in a courteous manner to, and work effectively with diverse groups of people at various levels within an organization.
Writing skills sufficient to compose and edit a variety of documents using correct spelling, grammar, and punctuation, with the ability to pay close attention to detail and proofread work carefully.
Ability to exercise good judgment and discretion in handling confidential materials and matters. Flexibility to work effectively in a changing environment.
Ability to adapt to changes in work environment, work assignments, and / or changes in priorities. Skills sufficient to maintain productivity in a fast-paced environment undergoing organizational changes.
Proficiency in Microsoft office, Open Office and computer literacy.
Pleasant personality & good human relations.
Duties and Responsibilities :
Receive orders and inquiries from customers.
Prepare quotations and send to customers.
Represent company to communicate with customers on all matters.
Entry orders in ERP Syteline system.
Control, expedite and follow up outstanding order.
Document filing and storage.