Store Manager (Siam Paragon)
Staffers Recruitment Consultants Co., Ltd.
Bangkok, th
2 วันที่แล้ว

Job Information

Job Opening ID ZH-JOB-2550 Industry Luxury retail Account Manager Recruiter Admin Job Function Sales & Business Development Salary 50000 Work Experience 3 - 5 years Number of Positions 1 City Bangkok State / Province Bangkok Zip / Postal Code 10500

Position Overview :

  • Will effectively lead, develop and support the sales team members of a store to meet and / or exceed sales plans and profitability targets.
  • Is a dynamic, attentive and inspiring leader who has mastered relationship building with internal and external clients;
  • someone that could be called a mentor, a teammate, a coach, while setting expectations for unsurpassed customer service.

  • Is the sales leader, an individual that locally builds a climate of Experience and client development by maximizing the performance of motivated, innovative, enthusiastic and engaged employees who are sales plan achievers.
  • Job Description :

    Achieve and / or Exceed Store Sales Plan :

  • Drive Self and sales team to consistently exceed sales results;
  • Create, communicate, and execute a vision for the sales team;
  • Model and coach selling behaviors to ensure effective closing of potential sales opportunities : Engage, Discover, Present, Resolve, Close and Develop;
  • Manage and ensure that revenue for after-sales orders is captured and charged accordingly;
  • Ensure an accurate, timely alignment of sales associate’s actions to corporate directives.
  • Clienteling / Service Excellence :

  • Lead and champion team on executing consistent and superior sales and service delivery to increase and retain customer loyalty;
  • Capture meaningful customer data for the purposes of connecting with the client, building relationships, and personalizing future client development opportunities;
  • Execute proactive strategic outreach with the goal of positioning and realizing future sales opportunities and exceeding customer expectations;
  • Manage current Customer base by cultivating new relationships and migrating existing customers at higher levels;
  • Support key Company, Regional, and Local events - and product launches with strategic client attendance and sales results;
  • Model, coach and hold staff accountable for providing a luxury experience in all customer interactions.
  • Model luxury customer experience behaviors and amenity resource allocation;
  • Regularly and effectively use the coaching tools to provide a consistent luxury experience.
  • Talent Management :

  • Regularly encourage and develop Sales Associate through coaching to the Sales Interaction Observations; Ensure all sales associate are observed at least once per week.
  • Motivate and inspire Sales Associate through effective use of the performance management process, recognition, regular coaching and enthusiastic communication;
  • Solicit and seek feedback from sales associate that enhance the business / increase sales;
  • Responsible for creating and maintaining an aligned and positive work environment amongst all store employees;
  • Attract and recruit a high performing sales team including developing relationships with top talent at competitors;
  • Develop and execute action plans based on 2014 employee survey results;
  • Manage the allocation of sales professional resources (scheduling) effectively to drive sales.
  • Requirements

  • Minimum of three years of Sales management experience in retail or luxury retail or relevant customer related experience (i.e. hospitality).
  • Proven track record in sales generation and managing the achievement of sales results.
  • Flexibility to work in various roles based on business needs (i.e. on the sales floor, operations, etc).
  • Flexibility to work non-traditional hours, including days, nights, weekends and holidays.
  • Strong verbal and written communication skills.
  • Superior communication and interpersonal skills using positive leadership models.
  • Proven ability and desire to work in a fast-paced, changing environment.
  • Proficiency with Microsoft Office, Word, Excel, Outlook, Visio, Power Point, Client tracking systems and Point of Sales (POS) system.
  • Ability to present business strategy to audiences utilizing current technology with strong professional presentation skills.
  • Through professional presence and behaviors, ability to inspire trust, integrity, influence client and staff members.
  • Dynamic team player with ability to positively motivate staff and network locally and regionally to build relationships.
  • Must have authorization to work Thailand.
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