Negotiate with customs clearance officials on duty payments, difficult clearances etc.
Implement the efficient / appropriate clearance procedure to comply with all the regulatory rules / policy and achieve DHL service objectives
Provide the effective / efficient recommendation to attribute Country to be more competitiveness with improved clearance processing and system
Initiate / drive team effort to ensure the attainment of both inbound and outbound shipment clearance, efficiently within clearance performance targets and transit time.
Establish efficient resource allocation in accordance with timing of data availability, shipment volumes3rd parties’ working hour to provide the competitive DHL clearance service to customers.
Monitor inbound and outbound shipment processing through the clearance process and ensures clearance is smooth and rapid including customs, quarantine, censorship etc.
Ensure the clearance process meets all legal and statutory requirements
Evaluate Customs Clearance procedures and methods to achieve optimum service and cost performance; participate in Gateway quality policy and initiatives
Pay and record customs duties / taxes in an accurate and timely manner.
Control bonded areas and is responsible for managing clearance status of shipments held in bond for any reason.
Liaise with DHL customers where paperwork and authorisation are required from them to expedite clearance of their shipments.
Manages Customs Clearance Unit resources including cost and performance management.
Analyze Customs Clearance performance and solve the problem and take corrective actions with relative parties for the most competitive Clearance Performance / Capability
Analyze clearance performance and take the corrective action in co-operation with the relative parties (e.g. Commercial, CS Finance etc.).
Identify the cost efficiency opportunities within clearance activities / organisation
Develop a high performance service culture within the functional department. Plan, organize and direct and efficient and effective functional department.
Develop IKOs / KPIs with team members and monitor individual performance.
Manage the allocation of appropriate resources and commitment of staff to the achievement of Global, Regional and Country objectives and targets.
Bachelor Degree in Logistics, International Business Management or related field, Customs Broker license is an advantage
At least 7 years relevant experience of working with customs within transportation, logistics or import / export industry with 5 years’ experience in a leadership role
Customer oriented, Ability to be flexible and work under time constraints
Strong experience in managing multi skills team. People oriented leadership.
Planning & organizing, Decision making and Problem solving skills
Excellent communication and interpersonal skills
Good command of English in both speaking and writing
Proficient with Microsoft Excel, PowerPoint and Word