Actively guide and direct the team to ensure service delivery is at its best and established standards of operation are met
oEnsures all guest requests and complaints are handled appropriately adhering to the hotel’s general guidelines for service recovery.
oEnsures all opening and closing duties are implemented in accordance with established standards.
oConducts daily shift briefings.
oFollows up on work and maintains logbook.
oKnows and strictly follows all established cleaning procedures.
oPrepares Room / Public Area crew work assignment sheet.
oReports Monthly Chemical consumption, Monthly Guest Supplies and Amenities usage.
oKnows how to operate / use available Housekeeping machinery’s and chemicals according to established standards.
oConducts Quality Room / Public Areas Inspections.
oMaintains proper par stock of inventory items.
oReports all maintenance deficiencies immediately.
Education : Bachelor
Years of experience :
Number of positions :