At TMB , we are committed to Make THE Difference in the Thai banking sector. By empowering our employees to always challenge and improve upon the status quo in everything we do, TMB is in turn able to deliver value to all our stakeholders : our customers, our shareholders, our community and, of course, our employees themselves.
For the past five years, TMB has relentlessly transformed into a solid financial institution backed by five consecutive years of earnings growth and we are aggressively approaching the next chapter to do even better.
To succeed, we start from our employees to help build and sustain a strong corporate culture where all of us pull in the same direction to optimise the customer experience end-to-end.
TMB is looking for employees who are game changers : people who are passionate about shifting the paradigm and can Make THE Difference in everything we do.
Main responsibilities :
Process Design and Improvement is an ongoing practice and should always be followed up with the analysis of tangible areas of improvement.
When implemented successfully, the results can be measured in the enhancement of new product / process quality, customer satisfaction, increased productivity, efficiency and increased profit resulting in higher and faster return on investment (ROI)
Project Planning :
Provide plan time to project execution and use for monitoring the activities
Align project plan with supervisor and working team
Customer Experience though Process Design and Improvement :
Understand the insight of Customer Experience as well as business needs to develop the process for value chain improvement
Perform end to end Value Stream Analysis activities including process mapping, data collection,system analysis, process analysis with the key measurement and solution taks to meet on bussiness target
Creatively process design and new process improvement to bussiness achieve bussiness target
Transform business process through the concept of advance lean six sigma where appropriate
Project Lead, Consulting and Advices to other Business Units :
Lead and support implementation of quality improvement processes and initiatives including business requirements, process design, analysis, and change management
Organizes and drives change through continuous improvement transformational activities and breaks cross-functional barriers to achieve deployment success
Effectively communicate, present the project tasks, content, and messages, among the team members as well as project stakeholders on the different levels
Bachelor’s or Master’s degree in Business Administration, Finance, Economics, Industrial Engineering and other Engineering disciplines (Bachelor or Master Degree in engineering is a plus)
At least 8 years of working experience in large organizations, preferably retail banking or financial service
Expertise in business process improvement methodology in Lean Six Sigma with statistical data analysis (Certified Six Sigma Black Belt, Green Belt is a plus)
Strong project organization, facilitation, and communications skills to engage all stakeholders and lead / coach project team
Ability to focus on the core fundamental of the problem and determine to progress toward the optimal solution without deviating or losing focus