(PPS) Specialist - CC Business Support
TMB Banco Public Company Limited
Chatuchak, Bangkok 10900 Chom Phon.
3 วันที่แล้ว

At TMB , we are committed to Make THE Difference in the Thai banking sector. By empowering our employees to always challenge and improve upon the status quo in everything we do, TMB is in turn able to deliver value to all our stakeholders : our customers, our shareholders, our community and, of course, our employees themselves.

For the past five years, TMB has relentlessly transformed into a solid financial institution backed by five consecutive years of earnings growth and we are aggressively approaching the next chapter to do even better.

To succeed, we start from our employees to help build and sustain a strong corporate culture where all of us pull in the same direction to optimise the customer experience end-to-end.

TMB is looking for employees who are game changers : people who are passionate about shifting the paradigm and can Make THE Difference in everything we do.

Main responsibilities :

Propose, initiate new idea / solution to serve business strategy

Manage, prepare and participate in application testing (UAT / PVT / etc)

Validate findings using an experimental and iterative approach

First tier support for relative production incidents. Preliminary analysis / provide interim solution for end user before escalate.

Tracking and follow up on production incidents

  • Support daily operation in relevant to campaign and telephony system configuration
  • Qualifications :

    Bachelor Degree in Information technology, Business Administrator or relative fields

    2-3 years in IT operation fields

    Be able to work under high pressure with time constraint, good team player, interpersonal skill, service mind and fast learner

    Good command of English and Thai

    Experienced in Contact Center is an advantage

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