Who we are?
With 90,000 people on five continents, SUEZ is a world leader in smart and sustainable resource management. We provide water and waste management solutions that enable cities and industries optimize their resource management and strengthen their environmental and economic performances.
SUEZ Water Technologies & Solutions looks for innovation everywhere. For more than 100 years, SUEZ has been at the forefront of innovation, from the SUEZ Canal to addressing water scarcity.
Finding solutions to the world's biggest problems has never been more important than right now. Join us today and become an essential part of the Resource Revolution! Who are we looking for?
The ideal candidate is preferred to have SAP and manufacturing industry experience (preferable inchemical industry) with previousCustomer Service experience.
You will also possess;
Display a can-do attitude and act with a sense of urgency
Experience working in cross-functional teams & on projects within a matrixed organization structure. Able to take ownership and work independently with little supervision.
Strong documentation skills with the ability to break down complex processes into understandable chunks
Passion for analytics, insights and problem solving.Strong analytical and data-mining aptitude; ability to use data to develop and support decisions
Deep understanding on critical items that drive the customer experience from a quality standpoint that drive brilliant fulfillment
Proficient with SFDC use of Service Cloud for communication
Collaborative, strong leadership presence, strategically astute and capable of delivering in a fast paced
Experience with internal ISO audits and understanding of the program
Strong problem-solving skills and a strong team player
Ability to handle complex customers (internal & external) and prioritise workload with minimal supervision.
Able to effectively interface and communicate with all levels of internal and external customers
Ability to plan and organise and aptitude and willingness to learn new systems as required.
This is an excellent opportunity for an experienced CustomerService professional with strong SAP skills who is seeking a challengingrole in an organisation that offers strong training anddevelopment.
Ideally you will have gained your customer service experiencewithin a manufacturing or related industry and this will complement yourmaturity and professionalism
What will you be doing?
As Customer Service for SUEZ WaterTechnologies & Solutions we work on tasks that directly impact ourcustomers. We provide wing to wing services to our Sales & Service teamsthat in turn enable them to retain and serve customers faster and with superiorquality.
The roleis to support the order management and invoicing process utilizing the SAPsystem and coordinating with the various functions on solving customerenquiries.
This key role will see you liaise with all functional areasincluding Customers, sales, commercial operations, supply chain, logistics,finance.
You will also support customer delivery enquiries and provide followup as required. Key internal contacts will be with the Commercial AccountManagers, FSR’s, Supply Chain, Finance, Logistics.
Role and responsibilities :
Order Management receiving and processing of customer PO’s
Operational Excellence and metrics Order Entry Span, OE Accuracy, Price Agreement renewals execution, price updates, billing linearity
Action Salesforce reports and dashboards to ensure accurate eStore (online ordering) and reordering order interface with SAP
Service Cloud Case management (managing communication using Service Cloud through SFDC)
Partner with cross functions (finance / supply chain) in executing local regulatory changes (eg Faktur Pajak & others)
Support Service BMS (Boo Mobile Services) and ES Flow business and customers
Customer visits to maintain relationship and stay connected with requirements
Assist the Commercial Teams and Customers through being the single point of contact regarding orders, deliveries and general enquiries
Raising invoices and credit notes to meet customer requirements
Responsible for billing quality and providing dispute resolution
Manage EDI technology via customer portal (invoice uploads)
Month / Qtr. end process completed as per financial timetables (rigor around closing activities)
Update and maintain customer contact details, pricing and contract information using SAP
Maintaining working knowledge of software packages and computer applications.
Working with all functional areas of the business to gather required information for distribution.
Embrace and fit in with company ethics and safety culture
Compensation : Monthly 0.00 - 0.00 THB
Is relocation for this position offered :
Number of Job Openings : 1
Company Grade / Band : Lead Professional SUEZ’s Water Technologies and Solutions (SWTS) offers a great work environment, professional development, challenging careers, and competitive compensation.
WTS is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.