Perform the system administration tasks and technical support which makes up of :
Directory Service (DS)
Internal Domain Name System Service (DNS)
Directory Trust Service (DTS)
Lightweight Directory Service (LDS)
Information Rights Management Service (IRMS)
Directory Administration Service (DAS)
Production license Activation Service (PLAS)
RSA 2-Factor Authentication Service (2FA)
Housekeeping of servers, user account management and ensuring the systems is kept virus-free.
Support all installation activities with complete documentation
Perform hardening benchmarks adhering to defined procedure and checklist. Maintain the infrastructure in such a way that it is secure against unauthorised access.
Deploy and deliver the project deliverables as stated in the project scopes extracted from the proposal / contract.
Update the Infrastructure team lead on the project progress and status.
Implement changes through Change Management Process on system components. Ensure change impact is evaluated, contingency plan and test plans are created to support the change request.
Build, configure, and rollout new releases through Release Management Process on system components that affect operations.
Organize training for new releases where necessary.
Identify, isolate, resolve, escalate and close incident / problem ticket according to ITSM Incident / Problem Management Process.
Ensure backup and recovery of system components is carried out, so that critical services can continue in the event of a disaster.
Work with principal hardware or software vendors to resolve problems and implement new technologies.
Perform daily system health check
The ideal candidate should possess :
Diploma / Degree in Computer Science or related fields.
4-6 years’ experience in Windows, Active Directory, DNS, Citrix
Respond promptly to incidents, investigate & provide temporary & / or permanent resolution of incidents escalated. Provide timely status updates to relevant parties and management.
ITIL Foundation certified, familiar with ISO 9001 / 27001 and participated in system audits.