#EDMS - Lead System Consultant (Operations)
Singtel
Sing, Si
2 วันที่แล้ว
source : SuccessFactors
  • Perform the system administration tasks and technical support which makes up of :
  • Directory Service (DS)
  • Internal Domain Name System Service (DNS)
  • Directory Trust Service (DTS)
  • Lightweight Directory Service (LDS)
  • Information Rights Management Service (IRMS)
  • Directory Administration Service (DAS)
  • Production license Activation Service (PLAS)
  • RSA 2-Factor Authentication Service (2FA)
  • Housekeeping of servers, user account management and ensuring the systems is kept virus-free.
  • Support all installation activities with complete documentation
  • Perform hardening benchmarks adhering to defined procedure and checklist. Maintain the infrastructure in such a way that it is secure against unauthorised access.
  • Deploy and deliver the project deliverables as stated in the project scopes extracted from the proposal / contract.
  • Update the Infrastructure team lead on the project progress and status.
  • Implement changes through Change Management Process on system components. Ensure change impact is evaluated, contingency plan and test plans are created to support the change request.
  • Build, configure, and rollout new releases through Release Management Process on system components that affect operations.
  • Organize training for new releases where necessary.

  • Identify, isolate, resolve, escalate and close incident / problem ticket according to ITSM Incident / Problem Management Process.
  • Ensure backup and recovery of system components is carried out, so that critical services can continue in the event of a disaster.
  • Work with principal hardware or software vendors to resolve problems and implement new technologies.
  • Perform daily system health check
  • The ideal candidate should possess :

  • Diploma / Degree in Computer Science or related fields.
  • 4-6 years’ experience in Windows, Active Directory, DNS, Citrix
  • Respond promptly to incidents, investigate & provide temporary & / or permanent resolution of incidents escalated. Provide timely status updates to relevant parties and management.
  • ITIL Foundation certified, familiar with ISO 9001 / 27001 and participated in system audits.
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