Solutions Manager (ICT)
Singtel
Sing, Si
6 วันที่แล้ว
source : SuccessFactors

The Solutions Manager provides high quality pre-sales technical consultation and developing cost effective, resilient, innovative and reliable ICT solutions to win proposals and tenders and to achieve high customer satisfaction for the services rendered.

Responsibilities

  • Understanding customers' networking and communications requirements and providing high quality network design for customers' WAN
  • Performing role of overall solution architect integrating network solutions and managed ICT services
  • Ensuring ICT solutions proposed by partners are meeting customers' requirements
  • Constantly reviewing customers' network and proactively proposing improvements to enhance network performance and achieving network optimization
  • Providing technical support to account managers on Singtel services
  • Conducting presentations on proposed solutions and new technologies to customers
  • Preparing win / loss analysis for proposals / bids / tenders submitted to facilitate continuous improvement of networks designed
  • Ensuring quality documentation and updates for customers' network configurations and processes
  • Providing support to project managers and partners in WAN project implementations and supporting operations and service managers in post-sales queries
  • The ideal candidate should possess

  • Degree in Telecommunications / Electrical / Electronics / Computer Science or equivalent with experience from technology related industry
  • CCNA certification required
  • Knowledge of telecommunications / WAN related technologies and services such as software-defined technologies, wireless technology;
  • 5G, unified communications, MPLS, IP, Internet, networking equipment, WAN Optimization, video transmission and etc

  • Ability to work independently and communicate effectively with customers, peers and colleagues
  • Possess good customer handling and presentation skills
  • CCNP / CCIP certification would be an advantage
  • ITIL certification as well as experience in IT such as messaging and collaboration, security, servers, backup solutions will be advantageous
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