Overview of duties
Ensures the high standard of services provided for guests and the attainment of the department's qualitative and quantitative targets
Conveys the hotel's image and atmosphere through his / her exemplary attitude, warm and friendly welcome, availability and frequent presence in the field
Manages and motivates the teams in order to improve sales and the quality of F&B services
Improves the department's results by increasing sales and the productivity of F&B points of sale
Leads and brings life to Mercure projects and identity features in the department (Echanson, service certification etc)"
Enhances guest satisfaction
Handles guest comments and complaints, ensuring follow-up
Develops close relationships with guests to encourage loyalty
Ensures guests receive a warm and personalised welcome"
Professional techniques / Production
Organises and supervises the preparation of points of sale according to activity forecasts
Ensures that reference standards are properly applied
Checks that sales materials are well presented
In conjunction with the Head Chef, prepares the menus, organises purchases and ensure the update and application of cooking instructions
Plans changes in the menu, sets prices and organises the work for the day in coordination with the Head Chef"
Manage and values the differents food and beverage points of sale
Make sure of the informations transmission in the concerned services
Develops team spirit and motivation by creating a good working atmosphere
Takes part in or validates recruitments
Organises the welcome and integration of new employees
Prepares or checks the work schedules, ensuring that they are consistent with activity forecasts
Conducts annual performance appraisals and sets targets for the team
Prepares the training plans in conjunction with the managers under his / her responsibility and follows them up
Helps employees improve their skills and provides support for career development
Applies labour legislation "
Commercial / Sales
Develops excellent relations with guests
Prepares the commercial action plan for the department and ensures implementation
Sets daily sales targets for the team
Analyses guests' comments and shares them with the team
Launches and deploys marketing initiatives in the local area in order to increase revenue
Works in close collaboration with the sales department to ensure a high standard of service and satisfaction for meetings customers
Knows the market and customer expectations
Keeps close track of what the competition is doing
Uses sense of creativity and innovation to facilitate commercial operations"
Management and administration
Draws up the department's annual budget in line with hotel strategy
Ensures that management results are in line with the hotel's targets
Guarantees the respect of procedures governing cash operations, administration and audits, in line with the brand's internal audit guidelines
Adapts department organisation as required and manages headcount for optimum ""prime cost""
Draws up, implements and ensures that internal checks are properly carried out
Supervises purchasing for the restaurant and kitchen, manages stocks and checks that AccorShop purchasing targets are met as decided by the brand
Ensures that the equipment and cultural assets of the department remain in good condition and working order
Checks inventories that have been carried out
Takes part in ""Debtor"" meetings and implements actions to recover debt"
Hygiene / Personal safety / Environment
Is responsible for keeping the equipment and furniture in good condition
Ensures machinery works reliably and follows up any technical work
Ensures that all F&B areas are kept clean and that hygiene and food safety standards are respected
Sets up an action plan based on the hygiene analysis results and tracks implementation
Applies and ensures application of the hotel's security regulations (in case of fire etc)
Respects and ensures respect of the hotel's commitments to the ""Environment Charter"" (saving energy, recycling, sorting waste etc)
Is responsible for the security of people and property in the area under his / her remit"
Mercure and its people
Hotels with individuality, passion for service and committed to quality and guest satisfaction.
Join a team of warm and friendly professionals who will share their love for hospitality.