F&B Manager
Accor Hotels
PATTAYA, East Thaïland, Thaïland
4 วันที่แล้ว

Overview of duties

  • Ensures the high standard of services provided for guests and the attainment of the department's qualitative and quantitative targets
  • Conveys the hotel's image and atmosphere through his / her exemplary attitude, warm and friendly welcome, availability and frequent presence in the field
  • Manages and motivates the teams in order to improve sales and the quality of F&B services
  • Improves the department's results by increasing sales and the productivity of F&B points of sale
  • Leads and brings life to Mercure projects and identity features in the department (Echanson, service certification etc)"
  • Main responsibilities

    Customer relations

  • Enhances guest satisfaction
  • Handles guest comments and complaints, ensuring follow-up
  • Develops close relationships with guests to encourage loyalty
  • Ensures guests receive a warm and personalised welcome"
  • Professional techniques / Production

  • Organises and supervises the preparation of points of sale according to activity forecasts
  • Ensures that reference standards are properly applied
  • Checks that sales materials are well presented
  • In conjunction with the Head Chef, prepares the menus, organises purchases and ensure the update and application of cooking instructions
  • Plans changes in the menu, sets prices and organises the work for the day in coordination with the Head Chef"
  • Team management

  • Manage and values the differents food and beverage points of sale
  • Make sure of the informations transmission in the concerned services
  • Develops team spirit and motivation by creating a good working atmosphere
  • Takes part in or validates recruitments
  • Organises the welcome and integration of new employees
  • Prepares or checks the work schedules, ensuring that they are consistent with activity forecasts
  • Conducts annual performance appraisals and sets targets for the team
  • Prepares the training plans in conjunction with the managers under his / her responsibility and follows them up
  • Helps employees improve their skills and provides support for career development
  • Applies labour legislation "
  • Commercial / Sales

  • Develops excellent relations with guests
  • Prepares the commercial action plan for the department and ensures implementation
  • Sets daily sales targets for the team
  • Analyses guests' comments and shares them with the team
  • Launches and deploys marketing initiatives in the local area in order to increase revenue
  • Works in close collaboration with the sales department to ensure a high standard of service and satisfaction for meetings customers
  • Knows the market and customer expectations
  • Keeps close track of what the competition is doing
  • Uses sense of creativity and innovation to facilitate commercial operations"
  • Management and administration

  • Draws up the department's annual budget in line with hotel strategy
  • Ensures that management results are in line with the hotel's targets
  • Guarantees the respect of procedures governing cash operations, administration and audits, in line with the brand's internal audit guidelines
  • Adapts department organisation as required and manages headcount for optimum ""prime cost""
  • Draws up, implements and ensures that internal checks are properly carried out
  • Supervises purchasing for the restaurant and kitchen, manages stocks and checks that AccorShop purchasing targets are met as decided by the brand
  • Ensures that the equipment and cultural assets of the department remain in good condition and working order
  • Checks inventories that have been carried out
  • Takes part in ""Debtor"" meetings and implements actions to recover debt"
  • Hygiene / Personal safety / Environment

  • Is responsible for keeping the equipment and furniture in good condition
  • Ensures machinery works reliably and follows up any technical work
  • Ensures that all F&B areas are kept clean and that hygiene and food safety standards are respected
  • Sets up an action plan based on the hygiene analysis results and tracks implementation
  • Applies and ensures application of the hotel's security regulations (in case of fire etc)
  • Respects and ensures respect of the hotel's commitments to the ""Environment Charter"" (saving energy, recycling, sorting waste etc)
  • Is responsible for the security of people and property in the area under his / her remit"
  • Mercure and its people

    Hotels with individuality, passion for service and committed to quality and guest satisfaction.

    Join a team of warm and friendly professionals who will share their love for hospitality.

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