Business Summary :
Refinitiv is one of the world’s largest providers of financial markets data and infrastructure, serving 40k+ firms in 190 countries.
Refinitiv provides information, insights and technology that drive innovation and performance in global financial markets.
Our heritage of integrity enables our customers to make critical decisions with confidence while our best-in-class data and cutting-edge technologies enable greater opportunity.
We enable the financial community to trade smarter and faster, overcome regulatory challenges, and scale intelligently.
Role Summary :
The Developer Advocacy Team at Refinitiv promotes and fosters the successful use of Refinitiv Platform APIs within our industry in fulfilment of the mission to help developers get their jobs done .
In this team we foster, establish and grow positive relationships with developers around the world by crafting great resources to help them build and integrate their applications with our Platforms and APIs.
Activities include building sample apps, writing blog posts, crafting tutorials and being a vocal proponent of our offerings and solutions both online and in person.
To support our mission in Asia, we’re looking for a Developer Advocacy Manager to direct a team of advocates and drive initiatives that expand the reach of our program and influence within the region.
Build momentum and drive adoption of our platforms and APIs with developers building applications and businesses
Champion Refinitiv content and developer products with your team presenting at events, writing technical tutorials, publishing articles and videos
Become a key contact point for the region to support and service developers alongside our frontline customer teams
Plan, lead and deliver developer community events within the region working with key partners, marketing, our frontline teams and your team of developers advocates
Constantly look at trends in technologies, tools and workflows to innovate and grow our offerings for developers within the community and beyond
Proactively seek to build new relationships with external developer groups and third parties in support our content creation and community activities
Solicit feedback on trends and insights within the local region and feed back to partners within the organization
Manage a global premium API support service ensuring your team meets and frequently exceeds defined SLAs for this service
Continually grow the knowledge of your team both technically and through insights from industry
Contribute to the successful growth and evolution of our global developer relations program
We’re looking for someone with :
Passion for servicing developers and developer communities
Creative, empathetic and a good communicator
Confident and comfortable presenting to and influencing various types of audiences from developers to senior partners
Has proven leadership skills
Desired skills :
Formal education in a technical field, with knowledge of software development
Ability to think strategically with tactical execution and message effectively
Record of developing relationships with developers, technicians and business leaders
Ability to direct a team, build empathy and motivation and get results
Experience of successfully working with sales and marketing teams
As a global business, Refinitiv relies on diversity of culture and thought to deliver on our goals. Therefore we seek hardworking, qualified employees in all our operations around the world regardless of race, color, sex / gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law.
Refinitiv is proud to be an Equal Employment Opportunity / Affirmative Action Employer providing a drug-free workplace.
Refinitiv makes reasonable accommodations for applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and / or to receive other benefits and privileges of employment, please contact us to request an accommodation.
A full list of our office locations and contact information can be found at : Refinitiv Office Locations.
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