Pre-Sales Engineer, NCR Hospitality Solutions
NCR
BANGKOK, THA
4 วันที่แล้ว

About NCR

NCR Corporation (NYSE : NCR) is a leading software- and services-led enterprise provider in the financial, retail, hospitality, telecom and technology industries.

NCR is headquartered in Atlanta, Ga., with 34,000 employees and does business in 180 countries. NCR is a trademark of NCR Corporation in the United States and other countries.

Position Summary

Are you a pre-sales solution engineer with the agility and the creativity to lead a comprehensive technical solution strategy, while addressing technology issues, assessing customer IT infrastructure and determining the technology needed to insure customer adoption of the proposed solution?

We’re seeking a versatile technical and business oriented pre-sales consultant with experience developing business opportunities, building customer solution mapping, establishing C-level relationships with the customer’s technical leadership and working closely with the customer-facing teams.

The primary objectives of this position are to drive increase in market share, revenue growth and increase in customer satisfaction.

As a pre-sales solutions engineer, you will partner with the Account Executive in planning and prioritizing opportunities for utmost productivity and efficiency, while overseeing the Professional Services engagement at the right time with the right resources.

If you have proven experience in pre-sales / customer-facing / technical roles with 5+ years in the restaurant industry and exceptional customer-focus and bias for action, we want to talk to you.

Aloha POS experience is preferred.

Key Areas of Responsibility include :

  • Jointly create, manage and execute account plans side by side with the Account Executives, by taking lead on key technical initiatives, be introduced to key technical stakeholders in each account, and create a solution plan according to initiatives and objectives
  • Validate software, hardware and services pricing and margins based on the scope of work.
  • Engage Professional Services in opportunities after forming a clear solution plan.
  • Monitor and report on market and competitor’s activities
  • Communicate and report internally on opportunity status and plan ahead using appropriate methods to facilitate the development of profitable business and sustainable relationships.
  • Attend and present at customer meetings and internal sessions with other company functions, as necessary.
  • Influence buyers on product offering new / improved products / innovation within the industry
  • Focus on upselling while acting as a technical advisor to customers within remit.
  • Work with and drive the Customer Solution Engineers team (CSE) to ensure the right personnel are aligned for specific product demos and presales discussions.
  • Influence product development and enhancements using gathered intelligence to enhance internal practices and processes, achieving genuine sales development.
  • BASIC QUALIFICATIONS

  • Bachelor’s degree in Computer Science or Engineering preferred
  • 2+ years of experience in pre-sales / customer-facing / technical roles
  • 3+ years of experience in Restaurant industry
  • Previous customer-facing experience selling software, hardware and services.
  • Working with large restaurant brands as a service provider, software provider or consultant.
  • Excellent oral, written communication and presentation skills
  • PREFERRED QUALIFICATIONS

  • Self-motivated & self-driven motivated passion for the industry and products
  • Make it happen team player
  • Able to achieve organizational objectives through effective planning, punctuality, organizational, coordination, decision making, and time management skills
  • Results-orientated with a positive outlook
  • Clear focus on high quality and business profit
  • Reliable, tolerant and determined
  • Adaptable to change in a fast moving environment
  • Travel up to 50%
  • Offers of employment are conditional upon passage of screening criteria applicable to the job.

    EEO Statement

    Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.

    NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.

    We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

    Statement to Third Party Agencies

    To ALL recruitment agencies : NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility.

    NCR is not responsible for any fees or charges associated with unsolicited resumes.

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