(ITS) Business Analyst - Customer Services and Support Solution
TMB Banco Public Company Limited
Chatuchak, Bangkok 10900 Chom Phon.
22 ชั่วโมงที่ผ่านมา

At TMB , we are committed to Make THE Difference in the Thai banking sector. By empowering our employees to always challenge and improve upon the status quo in everything we do, TMB is in turn able to deliver value to all our stakeholders : our customers, our shareholders, our community and, of course, our employees themselves.

For the past five years, TMB has relentlessly transformed into a solid financial institution backed by five consecutive years of earnings growth and we are aggressively approaching the next chapter to do even better.

To succeed, we start from our employees to help build and sustain a strong corporate culture where all of us pull in the same direction to optimise the customer experience end-to-end.

TMB is looking for employees who are game changers : people who are passionate about shifting the paradigm and can Make THE Difference in everything we do.

Main responsibilities :

  • Responsible for driving analysis and delivering solutions related to practices.
  • Provide the business perspectives in the support of all governance activities
  • Review related requirements and participate in the high-level design
  • Maintain related requirement traceability and track the traceability to design
  • Participate in requirements related to i.e. solution, standard and guideline, of specific projects
  • Be a liaison between business users and System to ensure that business and technical requirements are aligned with organization’s standard and referenced architecture
  • Provide the constraints that might impact to the future initiatives to the specific projects
  • Assist in the testing to ensure standard and guideline are accurately implemented
  • Qualifications :

  • Bachelor degree or higher in the field of Software Engineering, MIS, Computer Science, Engineering, IT, or related fields
  • At least 5 years’ experience in Business Analysis or Product / Process management or in IT solution design or Salesforce
  • Strong analytical skills with systematic and structured approach to documenting business needs
  • Autonomous and well organized, you define action plans that allow you to achieve your objectives within allotted times and according to priorities.
  • Advanced levels of analysis and independence
  • Excellent communication skills in Thai and English (verbal & written), you are an outstanding listener and manage your stakeholders consciously.
  • Strong soft skills to present information in a structured, precise and diplomatic manner.
  • Good knowledge of Banking processes and products; both front & back office, both physical & digital
  • Familiarity with project management and software engineering methodologies.
  • Deliver projects as follows :

  • Customer Financial Reporting (Cash Mgnt, Retail Txn, Domestic Txn, Commercial Credit, TF and Capital Market Report)
  • Customer Experience Management
  • E-Notification
  • Robotic
  • รายงานงานนี้

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